Refund policy

Last updated: July 20, 2026

Harimau accepts eligible returns requested within 30 calendar days after delivery. Contact contact@shopharimau.com before sending anything back so we can authorize the return and provide the correct return address. Returns sent without authorization may be delayed or refused.

Items must be unworn, unwashed, unaltered, and in their original condition with all original tags and packaging. Customers may inspect an item as they would in a store, but Harimau may reduce a refund to reflect loss in value caused by handling beyond what is necessary to inspect the item.

Unless the item arrived damaged, defective, or different from what was ordered, the customer is responsible for return postage and packaging. Original expedited-shipping charges are not refundable. Harimau pays reasonable return-shipping costs for confirmed damaged, defective, or incorrect items. Contact us promptly with the order number and clear photos so we can help.

Final-sale items and gift cards are not eligible for discretionary returns. This does not limit rights that cannot legally be excluded, including remedies for faulty or misdescribed goods.

After an eligible return is received and inspected, Harimau issues the refund to the original payment method. U.S. refunds are normally processed within 10 business days after inspection; a bank or card issuer may need additional time to post the credit.

European Union right of withdrawal and legal guarantee

EU consumers may withdraw from an eligible online purchase without giving a reason within 14 days after delivery. Harimau's 30-day return window gives additional time but does not replace or restrict that statutory right. To exercise the right of withdrawal, send a clear statement to contact@shopharimau.com before the withdrawal period expires, including the order number and the item being returned.

The customer pays the direct cost of a change-of-mind return. Harimau reimburses the item price and the cost of the least-expensive standard outbound delivery option. Extra charges for an upgraded or express delivery method are not reimbursed. Reimbursement is made within 14 days after Harimau is notified of the withdrawal, but may be withheld until the returned goods are received or the customer supplies evidence that they were sent back.

EU consumers retain the mandatory legal guarantee for faulty or misdescribed goods. Harimau covers the return cost and provides the remedy required by applicable law for a confirmed defective or nonconforming item.

Exchanges and cancellations

The fastest exchange is to return the eligible item and place a new order after the return is accepted. Orders may be cancelled through Shopify within 15 minutes after purchase or before fulfillment begins; contact us immediately if the self-service window has closed. Once fulfillment has started, use the return process above.